Contact Us
We’re here to help.
If you have any questions about your order, delivery, returns, sizing or one of our pieces, please contact our Customer Care team.
CONTACT DETAILS
helo@solisticas.com
For general enquiries, order support, returns and product assistance.
PHONE
[YOUR CUSTOMER CARE PHONE NUMBER]
Available during our Customer Care operating hours.
CUSTOMER CARE HOURS
MONDAY – FRIDAY, 9am – 5pm.
Please note that response times may vary during weekends, public holidays, collection launches and high-volume periods.
CONTACT FORM
You can also contact us using the form below.
For order-related enquiries, please include your order number whenever possible so we can assist you more efficiently.
ORDER ENQUIRIES
If your enquiry is related to an existing order, please include:
- your full name;
- your order number;
- the email address used at checkout;
- a brief description of your enquiry.
DAMAGED OR INCORRECT ITEMS
If you received an item that appears damaged, defective or different from what you ordered, please include your order number and clear photographs showing the issue.
Please do not return the item before receiving instructions from our Customer Care team.
RETURNS & REFUNDS
For information about return eligibility, return conditions and refunds, please visit our Returns & Refunds page.
SHIPPING & DELIVERY
For information about delivery estimates, shipping methods, customs and international orders, please visit our Shipping & Delivery page.
TRACK YOUR ORDER
Once your order has been dispatched, you will receive tracking information by email.
You can also visit our Track Your Order page to check the latest available status of your shipment.
PRODUCT & SIZING QUESTIONS
We recommend reviewing the product information and Size Guide available on each product page.
If you still need assistance with a specific piece, please include the product name in your message.
NEED HELP?
Our Customer Care team will be happy to assist you.
For order-related enquiries, please remember to include your order number whenever possible.