Terms Of Service
Last updated: 09/14/2026
Welcome to Solistica.
These Terms of Service govern your access to and use of solisticas.com, including purchases made through our website.
By accessing our website, creating an account or placing an order, you agree to these Terms of Service.
Please read them carefully before using our website.
ABOUT SOLISTICA
This website is operated by Solistica.
Throughout these Terms, the words “Solistica”, “we”, “us” and “our” refer to:
Legal entity: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]
Website: solisticas.com
Email: hello@solisticas.com
USING OUR WEBSITE
You may use our website for lawful personal shopping and informational purposes.
By using Solistica, you agree not to:
- use the website for unlawful or fraudulent purposes;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- introduce viruses, malicious code or other harmful technology;
- misuse our checkout, payment or promotional systems;
- provide false or misleading information;
- reproduce or commercially exploit our website content without permission;
- use automated systems to access the website in a way that disrupts our services.
We reserve the right to restrict or suspend access where we reasonably believe our website is being misused.
PRODUCT INFORMATION
We aim to provide accurate information about every Solistica piece.
Product pages may include information about:
- available colours;
- sizes;
- measurements;
- fit;
- materials;
- care instructions;
- product features;
- pricing;
- availability.
We make reasonable efforts to ensure this information is accurate.
However, minor differences may occur.
Colours may appear slightly different depending on your screen, device settings, lighting and photography.
Measurements may also vary slightly between individual garments or production batches.
SIZING & FIT
We provide size and fit information to help you choose the most appropriate size.
Size guides are intended as a reference and do not guarantee that every garment will fit every customer in exactly the same way.
Fit may vary depending on the design, fabric, construction and individual body proportions.
Where available, please review the measurements and Size + Fit information displayed on the product page before ordering.
PRICES
Product prices are displayed on our website in the currency selected or available for your location.
Prices may change from time to time.
The price charged for an item will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing errors.
Shipping charges, taxes, duties or other applicable charges will be displayed or handled according to the information provided at checkout and our Shipping & Delivery Policy.
CURRENCY CONVERSION
Where Solistica provides the option to view prices in different currencies, converted prices may be based on current or periodically updated exchange rates.
Minor differences may occur between:
- displayed converted prices;
- checkout values;
- your payment provider’s exchange rate;
- charges shown by your bank or card provider.
Your bank or payment provider may also impose its own foreign transaction or currency conversion fees.
Solistica does not control fees independently charged by your bank or payment provider.
PLACING AN ORDER
When you place an order through Solistica, you are making an offer to purchase the selected products.
After submitting your order, you may receive an email confirming that we have received it.
Receipt of an order confirmation does not necessarily mean that an order has been accepted or dispatched.
An order is subject to:
- successful payment authorisation;
- product availability;
- verification of order information;
- fraud and security checks where applicable;
- our ability to fulfil the order.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
ORDER ACCEPTANCE
We reserve the right to refuse or cancel an order where reasonably necessary.
This may occur if:
- an item is unavailable;
- payment cannot be authorised;
- incorrect pricing or product information was displayed;
- we suspect fraudulent or unauthorised activity;
- delivery is unavailable to the provided address;
- order information is incomplete or inaccurate;
- an obvious technical or website error has occurred.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
Nothing in this section limits any mandatory rights you may have under applicable consumer law.
PRODUCT AVAILABILITY
Products are subject to availability.
Adding an item to your cart or wishlist does not reserve it.
An item may become unavailable before checkout is completed.
In rare circumstances, an item may become unavailable after an order has been placed.
If we cannot fulfil an item in your order, we will contact you and provide an appropriate resolution, which may include a refund where applicable.
PAYMENT
Payment must be completed using one of the payment methods available at checkout.
Payment transactions may be handled by third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may delay or cancel an order if payment cannot be authorised or if additional verification is reasonably required.
PAYMENT SECURITY
Solistica uses payment and ecommerce service providers designed to process transactions securely.
Where payments are handled by an independent payment provider, that provider may process your payment information according to its own terms and privacy practices.
For more information about how personal information is handled, please review our Privacy Policy.
DISCOUNTS & PROMOTIONS
From time to time, Solistica may offer:
- promotional codes;
- discounts;
- special offers;
- seasonal promotions;
- complimentary shipping offers.
Unless otherwise stated:
- promotional offers cannot be exchanged for cash;
- offers may have eligibility requirements;
- promotional codes may have expiry dates;
- certain products may be excluded;
- multiple promotional codes may not be combinable;
- promotions may be modified or withdrawn where reasonably necessary.
Any specific conditions displayed with a promotion form part of that offer.
Mandatory consumer rights remain unaffected.
SHIPPING & DELIVERY
Shipping availability, estimated delivery times and applicable shipping charges are described in our Shipping & Delivery page and at checkout where applicable.
Delivery estimates are provided as estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Once your order has been dispatched, tracking information will be provided where available.
Please ensure your delivery information is accurate before submitting your order.
For complete information, please review our Shipping & Delivery policy.
INTERNATIONAL ORDERS
International orders may be subject to:
- customs procedures;
- import duties;
- local taxes;
- carrier charges;
- other fees imposed by the destination country.
Where these charges are not collected at checkout, they may be payable separately by the recipient.
For more information, please review our Shipping & Delivery policy.
RETURNS & REFUNDS
Returns and refunds are governed by our Returns & Refunds policy and any mandatory consumer rights applicable to your purchase.
Where local law provides rights greater than those described in our store policy, those mandatory rights will continue to apply.
Please review our Returns & Refunds policy before making a return.
EUROPEAN CONSUMERS
Customers located in the European Union or European Economic Area may have specific statutory rights when purchasing goods online.
Where applicable, these rights may include a right to withdraw from certain distance purchases within a legally prescribed period, subject to applicable conditions and exceptions.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective or different from the item ordered, please contact:
Include your order number and relevant photographs where possible.
Please review our Returns & Refunds policy for further information.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
ORDER CANCELLATIONS & CHANGES
We begin preparing orders as quickly as possible.
If you need to request a cancellation or change, contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled once processing has begun.
Once an order has been dispatched, our normal return process will apply, subject to any mandatory cancellation or withdrawal rights available under applicable law.
PRE-ORDERS
Some products may occasionally be offered for pre-order.
When applicable, estimated availability or dispatch information will be displayed on the relevant product page.
Estimated pre-order dates may change due to circumstances outside our reasonable control.
Any additional conditions applicable to a particular pre-order will be displayed before purchase.
Mandatory cancellation and consumer rights remain unaffected.
ACCOUNTS
You may have the option to create a customer account.
You are responsible for:
- providing accurate information;
- keeping your login information confidential;
- maintaining the security of your account;
- notifying us if you believe your account has been accessed without authorisation.
We may suspend or restrict an account where we reasonably suspect fraudulent activity, misuse or a breach of these Terms.
WISHLIST
Solistica may allow customers to save products to a wishlist.
Adding an item to your wishlist:
- does not reserve the product;
- does not guarantee availability;
- does not lock the product’s price;
- does not constitute a purchase.
Product availability and prices may change before an item is purchased.
REVIEWS & USER CONTENT
Where Solistica allows customers to submit reviews, photographs, comments or other content, you are responsible for the content you submit.
Content must not:
- be unlawful;
- be fraudulent or intentionally misleading;
- infringe another person’s rights;
- contain malicious material;
- impersonate another person;
- contain abusive or inappropriate content.
We may moderate or remove content where reasonably necessary.
INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through Solistica is owned by or licensed to Solistica.
This may include:
- the Solistica name;
- logos and branding;
- website design;
- text and written content;
- product descriptions;
- graphics;
- photographs and visual assets;
- collection names;
- website elements.
These materials are protected by applicable intellectual property laws.
You may view and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, commercially exploit or create derivative works from protected Solistica content without permission or another lawful basis.
THIRD-PARTY SERVICES
Our website may rely on or link to third-party services, including services relating to:
- payments;
- shipping;
- analytics;
- customer support;
- order tracking;
- other ecommerce functionality.
Third-party services may operate under their own terms and privacy policies.
Solistica is not responsible for independent websites or services that we do not control, except where applicable law provides otherwise.
WEBSITE AVAILABILITY
We aim to keep solisticas.com available and operating correctly.
However, uninterrupted access cannot always be guaranteed.
The website may occasionally be unavailable due to:
- maintenance;
- updates;
- technical problems;
- service provider interruptions;
- security issues;
- circumstances outside our reasonable control.
We may modify, update or temporarily suspend parts of the website where reasonably necessary.
ERRORS & INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as:
- product descriptions;
- pricing;
- promotions;
- availability;
- shipping information.
Where a genuine error occurs, we may correct the information.
If an error materially affects an order you have already placed, we will take reasonable steps to inform you and provide an appropriate solution in accordance with applicable law.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects your mandatory consumer rights.
To the maximum extent permitted by applicable law, Solistica will not be responsible for losses that were not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.
Different limitations may apply depending on the country in which you live.
EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include events such as:
- severe weather;
- natural disasters;
- transportation disruption;
- customs delays;
- carrier interruptions;
- internet or telecommunications failures;
- government action;
- other events that reasonably prevent normal operation.
Where such an event affects your order, we will take reasonable steps to minimise the impact where possible.
YOUR CONSUMER RIGHTS
These Terms do not replace or remove any mandatory consumer protections that apply to you.
Depending on where you live, you may have statutory rights relating to matters including:
- cancellation;
- returns;
- refunds;
- defective products;
- delivery;
- warranties;
- unfair contract terms.
If any provision of these Terms conflicts with a mandatory consumer protection law applicable to you, the mandatory law will take priority to the extent of that conflict.
PRIVACY
Your use of Solistica is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose and protect personal information.
Where applicable, cookie preferences can be managed through the cookie controls available on our website.
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our:
- services;
- website;
- business practices;
- legal obligations.
The latest version will be available on this page with an updated revision date.
Changes will not remove rights that already apply to completed purchases where those rights cannot legally be altered.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
GOVERNING LAW
These Terms are governed by:
[INSERT APPLICABLE GOVERNING LAW / JURISDICTION]
However, if you are a consumer living in another country, you may also benefit from mandatory protections provided by the laws of your country of residence.
Nothing in this section is intended to remove rights that cannot legally be waived.
CONTACT US
If you have questions about these Terms of Service, an order or your use of Solistica, please contact our Customer Care team.
Email: hello@solisticas.com
Website: solisticas.com
Legal entity: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]