Track Your Order
Follow your Solistica order from dispatch to delivery.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
TRACK YOUR ORDER
Enter your order details below to view the latest available tracking information.
[ORDER TRACKING FORM / TRACKING WIDGET]
WHERE CAN I FIND MY TRACKING NUMBER?
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number or tracking link.
If you cannot find the email, please check your spam or junk folder.
Tracking information may take some time to become active after your order has been handed over to the shipping carrier.
MY TRACKING HAS NOT UPDATED
It is normal for tracking information to occasionally remain unchanged for a short period while your parcel is moving between carrier facilities.
Updates may also take longer during:
- weekends;
- public holidays;
- customs processing;
- periods of high shipping volume;
- carrier delays.
If your tracking has not updated for an extended period, please contact our Customer Care team and include your order number and tracking number.
MY ORDER SAYS DELIVERED, BUT I CANNOT FIND IT
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
- check around the delivery location;
- ask other members of your household;
- check with your building reception or concierge, where applicable;
- ask nearby neighbours where appropriate;
- review any proof of delivery provided by the shipping carrier;
- contact the carrier directly using your tracking number.
If you are still unable to locate your parcel, please contact our Customer Care team.
MY ORDER HAS NOT SHIPPED YET
Tracking information is only available after your order has been dispatched.
Orders are processed on business days, Monday to Friday, excluding public holidays.
During collection launches, sales, holidays or other high-volume periods, processing may take slightly longer than usual.
You will receive an email as soon as your order is on its way.
INTERNATIONAL ORDERS
International shipments may experience additional tracking stages while passing through customs or local delivery networks.
Tracking updates may temporarily pause while a parcel is being processed by customs or transferred between shipping carriers.
For more information about delivery estimates, customs and international shipping, please visit our Shipping & Delivery page.
HAVING TROUBLE TRACKING YOUR ORDER?
If you are unable to access your tracking information or believe there may be an issue with your delivery, please contact our Customer Care team.
When contacting us, please include:
- your full name;
- your order number;
- the email address used at checkout;
- your tracking number, if available.
NEED HELP?
Our Customer Care team will be happy to assist you.
Email: Hello@solisticas.com
Phone: [YOUR CUSTOMER CARE PHONE NUMBER]
For additional delivery information, please visit our Shipping & Delivery page.