Privacy Policy
Last updated: 09/14/2026
At Solistica, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when it may be shared and the choices and rights available to you when you visit solisticas.com, create an account, place an order or otherwise interact with us.
WHO WE ARE
Solistica operates the website solisticas.com and provides online retail services for our customers.
For the purposes of applicable data protection laws, the data controller is:
Legal entity: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]
Email: hello@solisticas.com
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.
INFORMATION WE COLLECT
The information we collect depends on how you interact with Solistica.
We may collect information such as:
- your name;
- email address;
- telephone number;
- billing address;
- shipping address;
- order information;
- products purchased or viewed;
- account information;
- communications with our Customer Care team;
- IP address;
- browser and device information;
- website activity and interactions;
- cookie and consent preferences;
- payment-related transaction information.
Payment information may be processed directly by our payment service providers. Solistica does not need to store complete payment card details where payments are handled securely by those providers.
INFORMATION YOU PROVIDE TO US
You may provide personal information when you:
- place an order;
- create or manage an account;
- join our mailing list;
- contact Customer Care;
- request a return or refund;
- track an order;
- save products to your wishlist;
- complete forms on our website;
- participate in promotions or surveys;
- otherwise communicate with us.
Please ensure that the information you provide is accurate and up to date.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
- process and fulfil your orders;
- arrange shipping and delivery;
- process payments and refunds;
- provide order and tracking updates;
- manage returns;
- provide Customer Care;
- maintain your customer account;
- operate wishlist and shopping features;
- communicate important information about your order;
- prevent fraud and protect our website;
- maintain website security;
- improve our website, products and customer experience;
- understand how customers use our website;
- comply with legal and regulatory obligations;
- send marketing communications where permitted or where you have provided consent.
We only process personal information when we have an appropriate basis for doing so under applicable law.
ORDERS & PAYMENTS
When you place an order, we collect the information necessary to process your purchase, including your contact details, billing information, shipping information and order details.
Payment transactions may be processed by independent payment providers.
These providers may collect and process payment information according to their own privacy policies and security practices.
We may receive limited transaction information from payment providers, such as confirmation that a payment was successful, payment status and transaction references.
SHIPPING & DELIVERY
To fulfil your order, we may share necessary information with shipping carriers, fulfilment partners and other service providers involved in delivering your purchase.
This information may include:
- your name;
- delivery address;
- telephone number;
- email address;
- order or shipment reference.
We only provide information reasonably necessary for the relevant service.
CUSTOMER CARE
If you contact us, we may keep a record of your communication and the information you provide.
We use this information to respond to your enquiry, provide support and maintain an appropriate record of our Customer Care interactions.
For order-related enquiries, we may ask you to provide information necessary to verify your order or identity.
COOKIES & SIMILAR TECHNOLOGIES
Solistica uses cookies and similar technologies to operate and improve our website.
Cookies may be used for purposes including:
- maintaining your shopping cart;
- remembering preferences;
- keeping you signed in;
- operating essential website functions;
- remembering your cookie choices;
- measuring website performance;
- understanding how visitors use our website;
- analytics;
- advertising and marketing, where applicable and permitted.
Where required, non-essential cookies will only be activated after you provide the appropriate consent.
You can review or change your cookie preferences through the cookie settings available on our website.
ANALYTICS
We may use analytics services to understand how visitors interact with Solistica.
Analytics information may help us understand, for example:
- which pages are visited;
- how visitors navigate the website;
- general device and browser information;
- website performance;
- how customers discover our website.
Where required by law, analytics technologies that are not strictly necessary will only be used after appropriate consent has been obtained.
MARKETING COMMUNICATIONS
If you choose to receive marketing communications from Solistica, we may use your contact information to send you information about:
- new collections;
- new arrivals;
- promotions;
- special offers;
- other Solistica news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders.
HOW WE SHARE YOUR INFORMATION
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- payment processors;
- shipping carriers;
- fulfilment and logistics providers;
- website hosting providers;
- ecommerce technology providers;
- analytics providers;
- email and communication providers;
- fraud prevention and security providers;
- professional advisers;
- government or regulatory authorities where legally required.
These providers may only receive information relevant to the services they perform.
We do not disclose personal information unnecessarily.
SALE OR SHARING OF PERSONAL INFORMATION
Solistica does not sell personal information in exchange for money.
Certain analytics or advertising technologies may be considered a “sale” or “sharing” of personal information under some privacy laws even where no money is exchanged.
Where applicable law provides a right to opt out of such processing, we will provide appropriate controls or methods for exercising that right.
INTERNATIONAL DATA TRANSFERS
Because Solistica serves customers internationally and may use service providers located in different countries, personal information may be processed outside the country in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- completing transactions;
- providing Customer Care;
- maintaining business and accounting records;
- preventing fraud;
- resolving disputes;
- complying with legal, tax and regulatory obligations.
Different categories of information may be retained for different periods.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it where appropriate.
HOW WE PROTECT YOUR INFORMATION
We use reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- disclosure;
- destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We continually work to maintain appropriate protections for the information entrusted to us.
YOUR PRIVACY RIGHTS
Depending on where you live and the privacy laws that apply to you, you may have rights concerning your personal information.
These may include the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- restrict certain processing;
- object to certain processing;
- request a portable copy of certain information;
- withdraw consent where processing is based on consent;
- opt out of certain marketing activities;
- lodge a complaint with an appropriate data protection authority.
These rights may be subject to exceptions or limitations under applicable law.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
EUROPEAN & UK CUSTOMERS
If you are located in the European Economic Area, European Union or United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.
Depending on the processing activity, we may process your information because:
- it is necessary to perform a contract with you, such as fulfilling your order;
- we have a legitimate business interest;
- we need to comply with a legal obligation;
- you have provided consent.
Where processing relies on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that lawfully occurred before consent was withdrawn.
CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under applicable California privacy laws.
Where those laws apply to Solistica, eligible consumers may have rights including:
- knowing what personal information is collected;
- requesting access to certain personal information;
- requesting deletion;
- requesting correction of inaccurate information;
- opting out of certain sales or sharing of personal information;
- limiting certain uses of sensitive personal information where applicable;
- exercising privacy rights without unlawful discrimination.
The availability of particular rights depends on whether the relevant law applies to Solistica and to the specific processing activity.
Privacy requests may be submitted to:
CHILDREN’S PRIVACY
Solistica is not intended to collect personal information from children in violation of applicable privacy laws.
If you believe that personal information relating to a child has been provided to us improperly, please contact:
We will review the request and take appropriate action where required.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Solistica is not responsible for the privacy practices of websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party website you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to:
- our services;
- our business practices;
- technologies we use;
- legal or regulatory requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically.
CONTACT US
If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact us.
Email: hello@solisticas.com
Legal entity: [LEGAL BUSINESS NAME]
Business address: [BUSINESS ADDRESS]