Free standard shipping · 6–12 days
SolisticaSolistica

Shipping & Delivery

We want receiving your Solistica pieces to feel as effortless as wearing them.

Below you’ll find everything you need to know about order processing, delivery times, tracking, customs and international shipping.

SHIPPING DESTINATIONS

Solistica currently ships to selected destinations across Europe and the United States.

Available shipping methods and delivery options will be displayed at checkout based on your delivery address.

If your destination is unavailable at checkout, unfortunately we are not currently able to ship to that location.

SHIPPING OPTIONS

STANDARD SHIPPING

Estimated delivery: 6–9 business days

Standard shipping is complimentary on eligible Solistica orders.

EXPRESS SHIPPING

Express delivery may be available for selected destinations for an additional fee.

Available express options, delivery estimates and applicable charges will be displayed at checkout.

Please note that delivery timeframes are estimates and may vary depending on destination, carrier operations, customs procedures and periods of high demand.

ORDER PROCESSING

Orders are processed from Monday to Friday, excluding public holidays.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Once your order has been prepared and handed over to the shipping carrier, you will receive a shipping confirmation email containing your tracking information.

During collection launches, promotional periods, holidays or other high-volume periods, processing may take slightly longer than usual.

DELIVERY TIMEFRAMES

Estimated delivery times begin once your order has been dispatched.

Delivery estimates shown on our website or at checkout are provided as a guide and cannot be guaranteed.

Unexpected delays may occasionally occur due to:

  • customs processing;
  • severe weather;
  • carrier disruptions;
  • public holidays;
  • peak shopping periods;
  • incorrect or incomplete delivery information;
  • circumstances outside Solistica’s reasonable control.

We appreciate your understanding if your parcel experiences an unexpected delay.

ORDER TRACKING

Once your order has been dispatched, you will receive an email containing your unique tracking information.

You can use this tracking information to follow your parcel throughout its journey.

You can also visit our Track Your Order page at any time to check the latest available delivery status.

Please allow some time after receiving your shipping confirmation for tracking information to become active within the carrier’s system.

If you cannot find your shipping confirmation email, please check your spam or junk folder before contacting our Customer Care team.

DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information entered during checkout is complete and accurate.

Please carefully review:

  • recipient name;
  • street address;
  • apartment or unit number;
  • postal or ZIP code;
  • city;
  • state or region;
  • country;
  • contact information.

Once an order has been dispatched, we may not be able to modify the delivery address.

Solistica cannot guarantee successful delivery where incorrect, incomplete or outdated shipping information has been provided.

PO BOXES

Some shipping carriers and express delivery services may not accept PO Box addresses.

If your selected shipping method requires a physical street address, this will need to be provided before your order can be dispatched.

Availability may vary depending on destination and carrier.

DELIVERY

Depending on your location and shipping carrier, a signature may or may not be required upon delivery.

In some locations, carriers may leave parcels in a safe location where permitted.

We recommend monitoring your tracking information closely once your order is marked as Out for Delivery.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

  1. check around the delivery location;
  2. ask members of your household or building;
  3. check with reception, concierge or neighbours where applicable;
  4. review any proof of delivery supplied by the carrier;
  5. contact the shipping carrier directly using your tracking number.

If you are still unable to locate your order, please contact our Customer Care team.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost.

Any customs duties, import taxes or local charges imposed by the destination country are the responsibility of the customer.

Solistica does not control these charges and cannot predict whether they will apply to a specific order.

We recommend checking your country’s import regulations before placing an order if you are unsure about possible fees.

Delays caused by customs authorities are outside Solistica’s direct control.

REFUSED OR UNCLAIMED PARCELS

Customers are responsible for accepting delivery and, where applicable, paying any required customs duties or import charges.

If a parcel is refused, left unclaimed or cannot be delivered because required charges were not paid, it may be returned to the sender or otherwise handled by the carrier according to its own procedures.

Any refund or store credit associated with a returned parcel will be assessed once the parcel has been received and inspected.

Original shipping charges and any additional return, customs or carrier fees may be deducted where permitted.

RETURN TO SENDER

Orders may be returned to sender for reasons including:

  • an incorrect or incomplete address;
  • unsuccessful delivery attempts;
  • failure to collect the parcel;
  • refusal of delivery;
  • unpaid customs or import charges.

If your order is returned to us, please contact our Customer Care team.

Where applicable, a refund or store credit may be issued once the returned parcel has been received and processed.

Original shipping costs and additional fees associated with the return may not be refundable

PRE-ORDER ITEMS

When a pre-order item is purchased together with an in-stock item, the order may be shipped once all items are available.

If you would like available items to be dispatched separately, we recommend placing separate orders.

Estimated availability and dispatch information for pre-order products will be clearly displayed on the relevant product page where applicable.

SHIPPING DELAYS

While we work with our shipping partners to provide reliable delivery estimates, delays can occasionally occur after a parcel has been dispatched.

Carrier delays, customs procedures, severe weather and other circumstances outside our reasonable control may affect delivery times.

If your tracking information has not updated for an extended period, please contact our Customer Care team and we will assist you in reviewing the shipment status.

LOST PACKAGES

If your parcel appears to have been lost in transit, please contact us with your:

  • full name;
  • order number;
  • email address used when placing the order;
  • tracking number.

We will review the situation with the relevant shipping carrier.

A parcel will only be considered lost once this has been confirmed through the carrier’s investigation or applicable tracking process.

PLEASE NOTE

  • Delivery estimates are provided as a guide and are not guaranteed.
  • Orders are processed on business days only.
  • Orders are not normally processed on weekends or public holidays.
  • Tracking information may take some time to update after dispatch.
  • Customs processing may affect international delivery times.
  • Some carriers may not deliver to PO Boxes.
  • Shipping availability and carrier options may vary by destination.
  • Customers are responsible for providing complete and accurate delivery information.

NEED HELP?

Our Customer Care team is here to assist you.

If you have any questions regarding shipping, delivery or an existing order, please visit our Contact Us page.

For an order that has already been dispatched, you can also visit Track Your Order to view the latest available shipping information.